Refund Policy

Last updated 4 November 2026

If Crate Pro isn't right for you, you can have your money back. The free version identifies your music, so you can see what Crate finds before you buy.

Bought on this website

Ask within 14 days of buying for a full refund. You don't need to give a reason.

• Use the link in your Paddle receipt, or look up your order at paddle.net, or
• write to us through Support with the email address you bought with.

Paddle, our reseller, sends the money back to the card or account you paid with. It usually shows up within 5 to 10 working days, depending on your bank.

After a refund, the license key stops working. Crate goes back to the free features the next time it checks the key. Your music and the tags already written stay as they are.

After 14 days, we'll still look at requests where something went wrong, for example if Crate doesn't work on your Mac or you were charged twice.

Bought in the Mac App Store

Apple handles App Store purchases and refunds, so we can't refund them ourselves. Request one at reportaproblem.apple.com.

To stop a subscription renewing, go to Crate › Settings › Crate Pro › Manage Subscription, or System Settings › your name › Media & Purchases. You keep Pro until the end of the period you've paid for.

Chargebacks

If something's wrong with a charge, please get in touch first; it's usually quicker. A charged-back order's license key is turned off.